Support
RoomReveal takes a photo of your room and shows it redesigned in a style you choose. The room stays your room: walls, windows and doors stay where they are. If something is not working, the answers below cover most questions. For anything else, write to us.
Contact
Email [email protected]. We answer within two working days. Tell us the device you use and, if it helps, a screenshot.
Questions we get
- How does a design get made?
- Your photo is sent to our server, checked to make sure it shows a room, and passed to an AI image model with the style you picked. The finished design comes back to the app in about a minute. You can hold the result to compare it with your original.
- Why did my photo get refused?
- The app only redesigns rooms. A photo is refused when it is mostly a person, a close-up of one object, or too small (the short side must be at least 256 pixels). Step back so the walls and floor are in view and try again. A refused photo does not cost a credit.
- The design changed my layout.
- It should not. Every design is checked against your photo so the structure stays put; a result that fails that check is marked as failed and not charged. If a design still looks wrong, use the thumbs-down under it and tell us what went wrong. That report reaches us.
- What are credits?
- Each design costs one credit. Every account gets a small number of free credits each month; a subscription raises that number. A design that fails is refunded on the spot. The credits pill at the top of Home shows what you have left.
- How do I cancel my subscription or get a refund?
- Subscriptions are handled by Apple. To cancel: open the Settings app on your iPhone, tap your name, then Subscriptions, then RoomReveal. Cancelling keeps the subscription until the end of the current period. For a refund, ask Apple at reportaproblem.apple.com; we cannot issue refunds for App Store purchases ourselves.
- I got a new phone. Where are my designs?
- Your designs belong to your account. If you signed in with Apple, Google or your email, sign in the same way on the new device and your history comes with you. If you never signed in, the designs stayed with the old installation. Signing in before you switch is the way to keep them.
- How do I delete my designs or my account?
- Designs: in History, tap Select, choose the designs and tap Delete. Account: Settings, then Delete account. This removes your account, your photos and every design made from them. It cannot be undone, and signing in again later starts a fresh account.
- Does the app need an account?
- No. You can use RoomReveal without signing in. Signing in only keeps your designs across devices and lets a subscription follow you.
Privacy questions are answered in our Privacy Policy. The rules for using the app are in the Terms of Use.